Hi All, first post here, and its for syc timing errors. The numbers vary between 0. Mark as New; Bookmark this message;. Options. Upstream power levels are too high. Ever since then, I've had repeated issues with the broadband dropping / becoming non. . 8 5120 64 qam 4 3 43100000 37. switched it off for 10 mins and then turned it back on etc etc. Yes, status checking works the same way in modem mode: Pull up the log in page for the hub. Ill lose connection to all my devices on the network (wifi and ethernet) This is the second modem that I have replaced. We had 2 engineer visits: 1. I have Comcast :facepalm: (Verizon FiOS not in my market ) I just moved, to a newer mobile home in the park i was living in, never had a problem with them. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. Time Priority Description Mon Sep 21 09:17:06 2020Hi John, Thank you for your detailed reply. I have looked in to your profile and can confirm there is still is an issue on the network causing the issue. still getting the same issue. 0 with a new Hub 3. When looking at the stats the stats there were a lot of Post RS errors on the channels (minimum 900. 0;. Service status says - 5129553Hello there. Joining in. Please look out for my PM. . net, it rangers from 10Mbps to 30Mbps and im on M250 fibre. this issues started a few days ago , the internet was cutting out and then coming back. RCS Partial Service;CM-MAC=c0:05:c2:c5:20:93;CMTS. Click on the “Networking” tab. I've been enduring the issues up to this point, but today has been the worst. not sure when this new policy come up and the guy , the way he mentioned that felt lik. Upstream bonded channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 36600000 37 5120 64 qam 3 2 30100000 36. . The BQM will basically monitor the connection and display anything of concern such as drops, packet loss, etc. Our hub seems to freeze and stop working several times a day. My internet was working perfectly fine - 4891147on 08-02-2022 23:24. I am making this post to help me converse with support agents. I've been able to find your account and have ran a flow, which states; We have identified a short-term connectivity issue which may cause intermittent or performance related issues with the customers connection. RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. 3 weeks ago. Also check that the internal wiring is ok with no kinking or chaffing, check tomorrow that all looks good with the outside cabling and wall box (no “staples, etc. Equipment is below. Tudor. Hello, I recently got connected with Virgin Media broadband. I've had Virgin Media for very soon to be a year, and now suddenly the past weeks there has been some major issues with disconnections to the internet and the router strangely acting up. 1. Warning! RCS. This has been getting increasingly worse over the last - 4792463Hi Since the start of the year (at least) I have been getting intermittent connection loss on ALL devices. We have on-going issues since beginning of November 2022 which, coincidentally, was when we had our Volt speed upgrade to 125Mbs from 100Mbs. For the past couple of weeks our internet has kept cutting out, multiple times an hour, sometimes for seconds and sometimes for a few - 5043670Hi all, Hope you are all keeping well! I've recently started experiencing issues with my Virgin broadband regarding dropouts. 0 and my vpn work connection so much so that I have now got a secondary 11Mbps ADSL line that works better (Seriously no Dropouts), this has been affecting me WFH and also my work only has so much patience. 1 router mode or 192. Gosh no wonder the service is unstable. We would like to show you a description here but the site won’t allow us. We are on Volt M350 Fibre Broadband and get really good speeds most of the time. My internet was working perfectly fine - 4891147By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. . No Ranging Response received - T3 time-out; 12/12/2022 15:44:40. On our wavelength. There was a suggestion of work in my area that day 12am-5am, but it was later this day I first properly noticed problems. I am experiencing slow internet usually in the afternoon and evening, I can barely load images or videos. Internet not been the same since the big outage. I've checked the router logs and it's showing constant warning and critical messages. Hi worsley, We hope you're well. "No Ranging Response received - T3 time-out. I. I've got a Hub3 in modem mode and my systems are experiencing problems through ethernet not just wifi. Shows full signal. This makes work from home almost impossible, and my leisure time is. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. RCS Partial Service; Mon Jul 06 11:58:07 2020: 3: No Ranging Response received - T3 time-out; Mon Jul 06 12:05:23 2020: 3: Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; Thu Jan 01 00:01:46 1970: 3:Hi acha, Thank you for reaching back out, I was able to locate you on our system and cannot see any issues, all specs are within spec, how - 5406882Hello, The last few days have been frustrating with constant packet loss the entire day with some spikes in latency. Internet Still Randomly Disconnecting After Engineer Visit. RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1. It started a short while ago as an occasional issue every other day, and now it is 2-5 desyncs per hour, which is beginning to drive me up the wall. It began with significantly more violent packet loss, hourly outages etc. I phoned VM Support and they asked me to reset my HUB 3. and tells you. Cable boxes were replaced. Can't access the Hub during these times. I contacted them through complaints, they responded a. Yes that's not good - can you do this. My Deco log reports pages of entries which I cannot interpret, for example: Wed Apr 19 13:55:38 2023 daemon. Click the lower link (Share Live Graph) then click generate. i have rebooted all the kit. I have had broadband issues for the past 2 weeks, (I work nights so it's been difficult to find time to resolve). 0, apparently checked cable connections to the exchange and deemed all was well. When the VM router is rebooted the BQM starts reporting correctly for a short time before going red again - see screenshots from previous days. still getting the same issue. Context for this is while playing online games, especially FIFA, I am able to get relatively good ping (generally between 12 and 24) however every game feels so laggy and delayed. I'm tired of calling customer service to be told "your modem is. Networking and WiFi. Here are the Hub3's stats (Sorry about the awful formatting): Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel IDHi All, first post here, and its for syc timing errors. 0. Hi forum. this issues started a few days ago , the internet was cutting out and then coming back. All phones for technical faults are handled by call takers in India who read from a script and it appears that they don't have a clue about the issues. Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling and wall box (no “staples, etc. Non-Stop RCS Partial Service/Lost MDD Timeout Errors. Websites, Videos, Streaming all seem perfectly fine but. Re: Outages, Packet Loss, Slow Speed. 1;CM-VER=3. I called up Virgin support line who paid no attention to. We are having issues with our internet frequently suffering high latency (15+) times a day where all apps using the internet will stop working and will inform us our internet connection is unstable. However my WIFI and Ethernet both disconnect constantly. i have rebooted all the kit. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. These are the parts I could find, they were screwed into the end on the coaxial cable. Trying to work from home with 500Mbps broadband package but for the past several Months I am having severe issues with Hub 3. Dave. RCS Partial Service;CM-MAC=XXCMTS-MAC=XX-QOS=1. That could just be a corroded connector/break on the coax cable going to your house. 1;CM-VER=3. It monitors your connection 24/7 and provides diagnosis of any. . Boosted the signal, the power levels improved but 3 channels are still below the threshold and packet loss came back. 3: Your broadband connection is ready. Hello, Connection has been a bit iffy this week (which is unusual). 中文客服熱線 (廣東. Rebooted the hub3, switched cables, removed devices etc still the same issue. 0. I contacted Virgin by phone, but really got zero info. 1;CM-VER=3. . Really variable performance Virgin Hub and Google Mesh in Networking and WiFi yesterday; Need a WIFI POD is very bad unable to cloud game in Networking and WiFi yesterday; High Power Level, low SNR, RCS Partial Service in Networking and WiFi yesterday; High Power, low SNR, RCS Partial Service in Networking and WiFi yesterdayWhat does RCS partial service mean? Receive Channel Set A modem is in a partial service mode of operation any time it is operating with a subset of the channels in the Receive Channel Set (RCS) and/or Transmit Channel Set (TCS) because a channel has become unusable, either due to an inability to acquire a channel or because. RCS Partial Service;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1. Ensure there are no “unterminated cable loose ends. I need to look at new options as its effecting my work with currently working from home. I don't work for Virgin Media. . 1;CM-VER=3. Several different modems purchased and the same problem remains. Hub 3 is in modem only mo. Last couple of days my BQM from Thinkbroadband looks awful and seeing drops and disconnects both on work VPN and also when gaming. on 04-05-2023 11:40. RCS Partial Service;CM-MAC=40:0d: xx:xx:xx:xx;CMTS-MAC=00:5f: xx:xx:xx:xx;CM. Thanks for the reply. called VM and the automated system said they needed to send a signal to the kit, did. 100. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. 168. 3 40 256 qam 4 5 171000000 6. . I found a similar older thread that based on the errors I see in the hub console (lots of alternating "RCS Partial Service"/"Lost MDD Timeout") suggested I post here and maybe a VM technician can have a look, presumably a fault in my area (happy to provide account details and MAC addresses via DM). Hello I have been having multiple disconnections lately with Virgin media. I have intermittent service drops and modem resets. 3 consecutive days of full service outage. Cable team ran tests on my line remotely for a couple of days. hi there, any help would be great, ive been trying to figure out for ages why my internet is so slow during the day. Apparently the connections the cable company makes need to be checked from time to time, especially as weather changes from cold to hot and vice versa. . Often with the green light flashing on the router, but not always (not for shorter dropouts). I'm getting to the end of my rope with the tech service support I have so far received. 0; The statuses listed show the connection state of the cable modem. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. Can you let me know what the next steps are please. 68K; 134; 364; conman33158. Hi, I’m on the VM200 package and trying to use ZScaler as part of my employers software. Thanks Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 138750000 5 37 256 qam 1 2 146750000 2. But a loose connection anywhere between your Hub and the street box would allow noise in. The VirginMedia site which checks for your internet tells me to check back in 24 hours, but it's been going on for the whole week. Power levels have been changed to spec. 05-09-2022 23:20 - edited 05-09-2022 23:24. Sometimes it'll go off and come on straight away sometimes it'll take 10/15mins for the WiFi to return and it won't last much longer before the cycle continues. The drops usually last less than 1 minute but can range up to 2 or 3 mins. In terms of the modem’s event log, when there are problems, there will be frequent/recent “RCS Partial Service” and “Started Unicast Maintenance Ranging - No Response received - T3 time-out” messages. . Hi all, I am having an issue with my broadband. Hi there! I'd be glad to ensure that this gets looked into further. RCS Partial Service;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1. Netflix keeps loading. The c/s guy mentioned about that recently policy changed and we can not connect more than 5 because i have only 100mb speed. (see bqm below). OK so my story is this as of 9th May : I had a Bigger Bundle M250 package installed on April 21st. And when it does lose synch, that loss of one or more channels becomes a "partial service". Event Log DOCSIS(CM) Events Date Time Event ID Event Level Description 9/26/2014 17:50 84000700 5 RCS Partial Service;CM-MAC=00:15:d1:3b:36:c9;CMTS-Hey DocMN, thank you for reaching out and I am so sorry to hear about this. - wired I have made sure all connections are finger tight. I have had a BQM setup for the duration - 4395481Disconnect all the connections and reconnect to be sure. 3 33 256. Unfortunately, they are back. The fault reference is: F009373103. 38 UPLOAD Mbps 1. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. High Power Level, low SNR, RCS Partial Service in Networking and WiFi 48 minutes ago; High Power, low SNR, RCS Partial Service in Networking and WiFi 56 minutes ago; Virgin SMTP not accepting outgoing Virgin email in Email yesterday; Hub 5 in Networking and WiFi yesterday; Internet connection very unstable, constant ping spikes. Hi, I’m on the VM200 package and trying to use ZScaler as part of my employers software. For any VM staff reading this, I ask one thing, please read through the other VM community posts I've included at the bottom of this post as they all seem to match. Rebooted the hub3, switched cables, removed devices etc still the same issue. 100. 0 in modem mode. The broadband is terrible. 168. Hi Tergoak, Thank you for reaching out to us via our community, sorry to see you are facing packet loss and high ping, I have been abler to locate your account with the details we have for you, there is currently a congestion issue in your area, this has been going on since 11/11/21 and the estimated fix time is 25/01/21 @ 15:00, apologies for any. For service in Cantonese or Mandarin. I look to be having the same issues as others with Time Synchronization failures. and tells you of more local issues down to street cab/ postcode level. Now that the maintenance is done I'm having intermittent drop outs and lag. I had similar issues in the past, some 8 months ago, and they were resolved. My broadband drops out very regularly. But don't log in, just click on the link "Check router status" That'll bring up a window with five tabs. 0. Ayisha_B. Speed tests have varied (when the speed test has managed to connect. Networking and WiFi. 3 3756 6376 4 Locked 40. Thanks for the reply. Cheers. Select all the text (Ctrl-A if using a keyboard), copy it. 8 or 9. Hello, I'm getting terrible ping spikes and multiple errors in the log. on 30-05-2022 15:27. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Click on the “> Check router status” button. I had Comcast come out 3 times to check my line. Unusual Data on my Virgin Media Hub. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling and wall box (no “staples, etc. Constant WiFi dropouts. Forum staff should be along soon to assist, or you can try calling VM and reporting the fault. Recently upgraded from a m250 broadband with a hub 3 to gig1 fibre and hub 5 after having some latency issues when gaming, overall the latency has improved but am still having the odd spike causing connection interrupts and disconnects. I've reset the modem and unplugged/replugged the cables. RCS Partial Service;CM-MAC=removed;CMTS-MAC=removed;CM. Hi Community, I've been having issues recently with "No Ranging Response received - T3 time-out" '. Downstream bonded channels. SYNC Timing Synchronization failure. ive got the hub in modem mode as i use google nest wifi for better wifi, although the tests ive. RCS Partial Service;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1. The wifi speeds are good when it works but drops out many many times a day. For about 2 weeks now my internet at home keeps on randomly cutting off for minutes randomly many times per day and at night. . So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Hi, I have recently (christmas week) upgraded my hub 1 to a hub 3 and since this change my internet seems to drop out randomly for no reason what so ever, I'll be in the middle of something on WoW and my connection just drops out of nowhere and my ping skyrockets and then is disconnects me from the game completely, but onmly for around. Or dial 611 from your Virgin Plus phone. I am going to send you a PM so we can look into this for you. 0 RCS Partial Service/SYNC Timing Synchronization failure. Call this in as a fault, the engineer is required either to fix the local service or to sort out your line. Responses are not instant via the community forums unfortunately, so you might find it better to call to discuss so we can check the services in. In response to Bill_Carson. For whatever reason Virgin have made it extreamly difficult to speak to a human being, and one who can actually help or to book out an engineer. The upstream stats aren't great and the 23. 168. I'd like to offer some help! I've had a quick look and from what we can see, your hub has only had 3 disconnections over the past month. We've already. Serious Internet Issues. this issues started a few days ago , the internet was cutting out and then coming back. 5 25 256 qam 13 5 243000000 -7. 35 Mbps, 16 Mbps, 22 Mbps, 55 Mbps, 83 Mbps, 185 Mbps, 223 Mbps, and what i should be getting - 277 Mbps. 1;CM-VER=3. ^Martin. Yet still getting t3 timeouts . Ranging from 4 maps to 45 mbps. Now it has gotten so bad I am lucky if I stay online for 15 minutes at a time. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. Tuning in. In addition the connection has dropped completly at times. Called again spoke to second line support who confirmed there was still an issue and t. Also check for local faults on 0800 561 0061 and make sure all cables and connections are tight and in good condition. I even know every word to the call centre because I have had to call that many times. Hi folks. The wifi speeds are good when it works but drops out many many times a day. SpeedI have power cycled the Hub, and run it with and without the attenuator. It monitors your connection 24/7 and provides diagnosis of any. Still having the same issues. called VM and the automated system said they needed to send a signal to the kit, did. 0; It took a bit of time for the Virgin Media line to sync again, I had the flashing green light on my Hub3 which indicated it was updating. 7 34 256 qam 32 2 203000000 0 27 256 qam 9 3 211000000 -4. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. . on 23-06-2020 07:01. still getting the same issue. Solved: Hello, hoping someone can point me in the right direction before I try to get into contact with Virgin, I'd like to avoid a support - 5406882SYNC Timing Synchronization failure - Loss of Sync - yes me too! el_flandro. 4GHz and 5GHz but not much has changed. notice. 8 minutes ago. 4 40 256 qam 5 6 1. It seems to disappear sporadically through the day, some evenings it's a matter of every 15 minutes which gets tedious very fast ! I'm not an expert with these numbers. I r called their useless support - 5377375 - 2Options. 3 3669 6203 5 Locked 40. RCS Partial Service;CM-MAC. Resetting router normally (too many times) Pin Resetting Router (multiple times) Purchasing and using the £8 p/m Virgin Media WiFi Boosters despite believing this would not help, which it did not. 45 My normal upload. Service interruption for a 3rd night in a row. My M125 connection has been really unreliable recently, with occassionally really bad latency, slow speeds and sometimes complete loss of service. This all started happening approx. It is not normal to have that many “RCS partial service” errors in quick succession. Please post a full set of stats, it looks like a circuit problem. 0 with Pin at the back of it. ,) piercing the cables. On top of the daily outage between midnight and 1am ( which have been happening since 2020), we have now getting regular outages throughout the day. Normally it shouldn't affect you because your cables are shielded. Im having an issue where my modem randomly restarts. Forgetting the networks on all of my devices after making any change. Cables of course checked, hub restarted etc. Usually while checking Hub logs quickly I can notice a clear connection between Downstream Channels power drops and RCS errors appearing, however signal then gets back to normal until next outage. Please Help !Intermittent Network Drops in Virgin Media Broadband - Seeking Solutions in Networking and WiFi a week ago; High Power Level, low SNR, RCS Partial Service in Networking and WiFi 04-10-2023; High Power, low SNR, RCS Partial Service in Networking and WiFi 04-10-2023Constant disconnections. - 4873030 - 2Re: SYNC Timing Synchronization failure - Loss of Sync. I have rang 150, I have rebooted the modem a number of times, I have used the link sent to me via a text, a totally pointless feature as all that does is go over things I have already done. . Options. I contacted Vir. Click on the “> Check router status” button. This log can be important to the service provider to help diagnose and correct problems, if any should occur. Like others here, I have been suffering repeated temporary loss of service with the hub showing SYNC Timing Synchronization failure - Loss of Sync each time it happens. Hiya, been a Virgin broadband customer for a few months now and had nothing but issues with the Wi-Fi. 168. 70-5 Mbps download speed, paying for 50 Mbps. Had some occasional packet loss during peak times but today the Hub 3 appears to be rebooting at random times. Reply. In addition the connection has dropped completly at times. I've got an Asus mesh router to which all my devices are connected (my laptop and son's Xbox) are hardwired through a switch. by 12:00, no-one had turned up and I had not received any communication from Virgin Media. " "Unicast Ranging Received Abort Response - initialising MAC. For the past couple of weeks i've been streaming with a solid upload speed to start with, then suddenly i get a massive drop off in upload speed for a few seconds and then returns to normal, and this repeats every. . The stats below are just after a reboot. The statuses listed show the connection state of the cable modem. Hub wifi light wireless flickeringHello! I got Virgin Media this month. this issues started a few days ago , the internet was cutting out and then coming back. Options. VM Support will see the signal to your Hub needs fixing. 3 weeks ago. Ran a dedicated line of RG6 quad shield. It is happening several times a day, and is not related to any particular time or internet activity (just random). 0. on 14-10-2022 17:17. Options. Sync Timing/RCS Partial Service failures every ~6 hours. Hey DocMN, thank you for reaching out again and I am glad we have managed to get this resolved for you. 1. Forum Team In response to syzygysteve. net using a wired connection. 06-05-2023 15:21 - edited 06-05-2023 15:37. Like quite a few other users on the board, I've had issues with massive latency spikes and packet loss, sporadically throughout the day. Hi, I've been having a read around the forum and believe I am also experiencing issues that others have reported previously with internet connectivity drop outs, reviewing the SuperHub 3 logs I can see errors referencing SYNC Timing Synchronization failure - Loss of Sync. I am a gamer and cannot play anything as I keep getting disconnected and it is impossible to enjoy a film. . Constant modem reboots, "Lost MDD Timeout" and "RCS Partial Service" on SB6190 - details in the post. 1 modem mode. Hi . Upstream power levels too high and a huge amount of errors, you probably need a technician’s visit. Last year we had an upgrade to a new Tivo box and Hub 3, I replicated the swicthing into modem mode, and we would get occasional heavy buffering when streaming - any device (TV, PlayStation, tablet), on a. Seeing RCS Partial Service and SYNC Timing Synchronization failures every few minutes. I was hoping someone could shed some light on what is going on, we seem to be getting lots of POST RS errors and the occassional timeout. I rang virgin media up 19 hours ago and they. 1 router mode or 192. Still having the same issues. Ok, so for at least the past day or 2, I have been having severe internet issues. . " "RCS Partial Se. Re: GIG 1 Slow Speed. CM restarted itself while I was at home during the day on Tuesday 8th. VM will not dispatch any technicians while an area fault exists. on 27-10-2021 16:44. 1). on 30-06-2022 14:21. Client62. THINKBROADBAND Live: would like to show you a description here but the site won’t allow us. My hub loses connection to the Virgin network every 2-3 hours, and sometimes - up to 2-10 times in a quick succession (say, every. Any ideas please? Wireless (On (2. Having a few issues with my router reporting latency, packet loss, and disconnection from the internet. Damaged Wall socket. Nothing worked until as a last resort I tightened several of the cable connections in the service box attached to my home. RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1. Hi . Re: Intermittent "Timing Synchronization failure - Loss of Sync". 4: The temperature of your Hub 3. Best to ring Virgin on or just after 8am on 0345 454 1111 or alternatively you can wait here for a Virgin staff member to pick it up, but unfortunately this will typically be. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Yet my internet is still dropping. We've already contacted support, and they replaced our modem and re-strung the cable into our house. I had this same issue at the beginning of May, five weeks ago, and it was resolved by the changes made in the cabinet on the street. Loads of post RS errors when they should be zero. I’m on a hub 3. But about 14:30 UK time, my Spotify music stopped playing, and from my PC I couldn't ping the Hub (192. Downstream tab: I restarted my hub. virgin media intermittent issues - Spoke to VM c/s - about this constant disconnections. 0's logs today, and saw constant "SYNC Timing Synchronization failures/RCS Partial Service" errors. Over the past 4 months or so, i have been experiencing constant drops in connection when using my computer, although the drop usually only lasts for less than 5 minutes, it seems to be happening every hour or so. 8. I have a SuperHub 3 in Modem Mode which has been reporting the following in its Network Log; 04/03/2022 20:12:5 notice LAN login Success; 04/03/2022 18:03:8 Warning! RCS Partial Servic. I've replaced the cable modem (swapped from the current SB6190 to older SB612…Hi, I'm trying to sort out the internet for my mother. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. The T3, T4 and RCS partial service messages come from the Hub telling you it has lost connection over the Virgin Media wires to the other end over the cable TV coax network.